Returns Made Clear

 

We want you to be happy with your ORYX BELLA order. At the same time, because beauty and cosmetic products are personal-use products, certain hygiene and safety restrictions apply to returns and exchanges.

 

Damaged, Defective or Incorrect Products

 

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of receiving your order.

 

Please provide:

 

* Your order number.

* Clear photographs of the affected product.

* Photographs of the packaging.

* A brief description of the issue.

 

Once your request has been reviewed and approved, we may provide an appropriate replacement, exchange, or refund, depending on the circumstances and subject to applicable consumer protection laws.

 

Change of Mind

 

Products that have been opened, used, tested, damaged after delivery, or had their original seal removed cannot generally be returned or exchanged for hygiene and safety reasons, except where required under applicable law.

 

Where a return is accepted for a change of mind, the product must be:

 

* Unused and unopened.

* In its original packaging.

* In resalable condition.

* Accompanied by proof of purchase.

 

Please contact us before returning any product.

 

Non-Returnable Items

 

Certain beauty, cosmetic, personal-care, or hygiene-sensitive products may not be eligible for return once opened or unsealed, except where the product is defective or where otherwise required by applicable law.

 

Refunds

 

Once an eligible return has been received and inspected, we will notify you of the outcome.

 

Approved refunds will be processed through the applicable refund method. The time required for the amount to appear may vary depending on your bank or payment provider.

 

Original delivery charges may be non-refundable unless the return results from an incorrect, damaged, or defective item supplied by ORYX BELLA, or where otherwise required by applicable law.

 

Important

 

Nothing in this policy is intended to limit any rights available to customers under applicable UAE consumer protection laws.

 

For returns, exchanges, or refund enquiries:

 

📧 Roxybella@gmail.com

 

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